Privacy Policy
Effective Date: 01-December-2024
Cooly Connects Technologies Private Limited (“Cooly Connects,” “We,” “Our,” “Us”) has developed the Cooly Connects app and website as commercial platforms. These services are provided by Cooly Connects Technologies Private Limited and are intended for use as is. This Privacy Policy explains how we collect, use, and protect your Personal Information when you use our services.
By using our Service, you agree to the collection and use of information in accordance with this policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined.
Information We Collect
We collect and use information to provide, improve, and personalize our services, ensuring a seamless and secure experience for you.
1. Personal Information
When you create an account or use our services, we collect:
- Name, phone number, email address, home and office addresses.
- Identification details (e.g., government-issued IDs, flight details, PNR information).
- Feedback, inquiries, and communication preferences.
2. Payment Information
To process transactions, we collect payment details. These details are securely handled by trusted third-party payment providers.
3. Device and Usage Data
We collect technical information to ensure app functionality and prevent fraud, including:
- Device type, operating system, and app version.
- IP address, browser type, and app usage statistics.
4. Location Data
To facilitate luggage pickup, delivery, and tracking, we collect real-time location data. This ensures accurate service execution and enhances customer experience.
5. Log Data
In case of errors, we automatically collect data such as your IP address, device name, app configuration, and usage details through third-party tools.
How We Use Your Information
We use your data to:
- Provide, maintain, and improve our services.
- Facilitate transactions and generate invoices.
- Offer real-time luggage tracking and status updates.
- Communicate critical service updates, promotions, and support.
- Prevent fraud and ensure data security.
Third-Party Services
We work with trusted third-party providers to optimize our services, including:
- Analytics and Marketing: Firebase Analytics, Google Analytics, One Signal.
- Payment Processing: Razorpay.
- Crash Reporting: Firebase Crashlytics.
- Customer Support and Communication: goDeskless.
These providers may access your information solely to perform tasks on our behalf. They are obligated to maintain confidentiality and not use the data for any other purpose.
Cookies
Our platforms use cookies to enhance your experience. Cookies are small data files stored on your device that help us track user preferences and behavior.
You can choose to accept or refuse cookies. Disabling cookies may limit certain functionalities of our services.
Data Security
We value your trust and are committed to securing your data using industry-standard measures. However, no transmission method over the internet or electronic storage system is completely secure, and we cannot guarantee absolute data security.
Your Rights
You have the right to:
- Access, update, or delete your Personal Information.
- Opt out of promotional communications via the app.
- Request clarification on how we use your data.
To exercise these rights, contact us at support@coolyconnects.com
Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal data, we will delete it immediately. Parents or guardians may contact us to ensure their child’s data is removed.
Changes to This Privacy Policy
We may revise this policy periodically to reflect updates to our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page, and you are encouraged to review it periodically.
Contact Us
If you have questions, concerns, or feedback about this Privacy Policy, feel free to contact us:
- Email: support@coolyconnects.com
- Phone: +91 90599718554