Book Your Cooly

Terms and Conditions

Effective Date: 01 – December – 2024

Welcome to Cooly Connects! These Terms and Conditions (“Terms”) govern your use of our services, including our mobile app, website, and associated offerings (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you may not use our Services.

For queries, you may contact us at support@coolyconnects.com

1. Definitions

  • Cooly Connects: Refers to Cooly Connects Technologies Private Limited, the provider of luggage porter services.
  • User: Refers to any individual or entity accessing or using our Services.
  • Services: Refers to the luggage pick-up, check-in, transportation, and delivery services provided by Cooly Connects.

2. Eligibility

To use our Services, you must:

  • Be at least 13 years old or have the consent of a parent/guardian.
  • Provide accurate and complete information during registration and service booking.

3. User Responsibilities

As a user of Cooly Connects, you agree to:

  • Ensure that the luggage handed over complies with airline and security regulations.
  • Provide correct and complete booking details, including PNR information, addresses, and contact details.
  • Securely pack all luggage to prevent damage during handling or transit.
  • Notify us immediately of any changes to your booking detail

 

Prohibited Activities:

  • Attempting to interfere with the operation of our Services.
  • Providing false or misleading information.
  • Transporting prohibited or illegal items in your luggage.

4. Booking and Payment

  • Booking Confirmation: Bookings are confirmed only upon successful payment and verification of details.
  • Payment Methods: We accept payments through secure third-party providers.
  • Charges: All charges are displayed during the booking process. Additional fees may apply for special requests or changes.

5. Cancellation and Refund Policy

Please refer to our Cancellation and Refund Policy for detailed terms regarding cancellations, refunds, and rescheduling.

6. Luggage Handling

  • Cooly Connects ensures proper care and handling of luggage but is not responsible for damage caused by inadequate packing or airline mishandling.
  • Prohibited Items: Users are prohibited from including flammable materials, perishable goods, or any item restricted by law or airline policies.

7. Limitation of Liability

  • Cooly Connects is not liable for delays caused by unforeseen events, such as weather conditions, strikes, or security checks.
  • Users must purchase adequate travel insurance for their belongings.

8. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using our Services, you consent to our Privacy Policy.

9. Intellectual Property

All content on our app and website, including logos, designs, text, and graphics, are the exclusive property of Cooly Connects. Unauthorized use of our intellectual property is strictly prohibited.

10. Third-Party Services

Cooly Connects may engage third-party providers to facilitate payments, tracking, and communication. By using our Services, you agree to the terms and policies of these providers.

11. Indemnity

You agree to indemnify and hold Cooly Connects harmless from any claims, damages, or losses arising from:

  • Your misuse of the Services.
  • Your breach of these Terms.

12. Changes to Terms

Cooly Connects reserves the right to modify these Terms at any time. Changes will be notified via email or app notifications. Continued use of our Services after modifications signifies your acceptance of the updated Terms.